The Challenge

Fiji Airways (“FJ”) was our second IRIS customer. We were engaged to help them when they migrated from being Qantas-hosted for reservations to their own Amadeus Altea system. They needed to replicate existing sales reporting, frequent flier accruals and Revenue Integrity functions.

They also had a desire to improve upon their commercial reporting by combining Revenue Management forecast with booked, sold and flown data to compare versus budget.

The Solution

Three components from our IRIS suite were implemented to load and utilise daily PNR data from the Amadeus CRS. In order to meet the business needs, several tailored enhancements were developed to satisfy FJ requirements:

An extract from the airline’s Passenger Revenue Accounting system was developed to enable both sold and flown ticket details to be loaded to the data warehouse.

An import of forecast demand from the FJ Revenue Management system was also developed, along with complex Average Passenger Value calculations.

Anari consultants also led a Business Intelligence (BI) Review which defined a series of commercial reports that were built upon the data warehouse using Fiji Airways chosen BI tool (SAP BusinessObjects).

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