Top Tips for Managing Ticket Time Limits (TTLs)


In one of our previous Viewpoints, we looked at the ever-changing nature of TTLs and what a good RI solution, like IRIS, should be able to do to get, and keep you up the curve.

1. Collaboration is key!

No airline is the same. Different routes, hubs, policies and practices mean that even the most outwardly ‘similar’ airlines are actually very different. This means that your management of TTLs needs to match your needs and future plans. Just because ‘Airline A’ has set TTLs for international flights ‘X’ days before departure, it doesn’t mean you should do the same.
Users of IRIS work closely with our consultants during implementation and then throughout the lifetime of the contract to ensure that the TTLs configured are specific to their requirements. The experience of our support team in working with a wide range of different airlines means that the every TTL eventuality can be catered for. We encourage our customers to work closely with us so that as the airline evolves, so do the TTLs.

2. Test, Test, Test

To ensure that you are getting your TTLs correct, it is important that you are using a good sample set so that you can test thoroughly. Airlines that have the most successful TTL management are ones that test first before going live.
IRIS Manager, the RI console included within IRIS, allows users to continually test and analyse the results of the TTL rule changes within a rules sandpit. This flexible functionality means that you can be confident of your rules changes at the time of going live leading to no disruption.

3. Look for ‘The Curve’

When configuring and testing TTLs look out for ‘the curve’. This gives you a great indication that you have got your class nesting correct.


Using IRIS, users can generate a TTL report (similar to the one above) that will help with the visualisation of this test.

4. Demand more

Changing TTLs in relation to demand is crucial in ensuring that load factors are kept high during high demand periods. Integrating your TTL operation with Revenue Management can really add value to your airline’s operations.
IRIS can use a demand feed from your Revenue Management system to automatically tighten controls on high demand flights. Having the flexibility within your RI solution to utilise demand led TTLs, means that during high demand periods, bookings that won’t fly can be quickly cancelled and returned to inventory for resale.

Find out how IRIS can help you better manage your TTLs.

Subscribe to stay updated with the latest, news, viewpoints and top tips from the team at Anari.